Remote Desktop & VPN Setup Instructions

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Remote Desktop & VPN Setup Instructions

Section 1 - Remote Desktop Setup

Section 2 - VPN Setup

To login from outside the clinic on a regular Windows or Mac device, both setups are needed at the same time

Section 1 Covers:

Remote Desktop & Login Credentials

Your Achieve remote desktop username and password are the same as the first part of your email address before the @achievebh.org. The password is the same as your email address password.

Usually this is your FirstInitialLastName example: John Does's email address would be jdoe@achievebh.org and his username for logging into the clinic computer is simply jdoe

Log into RD from Home or Personal Laptop

To log into remote desktop from outside the clinic you will need to do steps.

1 - First set up the Achieve VPN onto your computer - you can find the VPN Instructions in Section 2 below - then return back to this section to setup the remote desktop application

Remember that you need to have the VPN app running first in order for remote desktop to work unless you are at a clinic location.

2 - Install the remote desktop application for MAC or Windows - see Chromebook below

Note: For Mac Users: If you are using a Mac computer, your computer won't neccessarily have a remote desktop application pre-installed on your computer. Before moving on to the steps in the Logging in for the first time video on this page, make sure to download the remote desktop application from the mac store as in the image below

i) Click on this link here and then click "Download". Save the application on your local PC desktop.

ii) Once the item is on your desktop, double click it and enter your Achieve remote desktop login credentials

ii) It may auto-populate ACHIEVEBH\ in which case just enter your username after the \

Log into RD from a clinic Chromebook

To log into remote desktop from a clinic Chromebook you will need to follow these steps.

1 - First connect your Chromebook to the VPN - you can find the VPN Instructions in Section 2 below - then return back to this page to setup the remote desktop application

Remember that you need to have the VPN app running first in order for remote desktop to work unless you are at a clinic location.

2 - Set up RD Client

Open RD Client at the bottom of the screen
Click the plus sign at the top right and select Desktop
Enter PC Name: achfarm.achievebh.org then Save
Click on the new desktop. Check off “Never ask again…” and connect
Enter your jdoe username and password. Check off Store username and password.
Click Connect

Section 1 Covers:

What's a VPN & When to Use It

A VPN is a program on your computer owned by our company which creates a tunnel that all your information travels through before going out to the internet and puts a company lock on all your information while it travels through it. This will accomplish two things.

If you are using a public Wifi, nobody else on that Wifi who is tech savvy can see the information / emails / etc because it's locked
If you try to connect to our system ex: remote desktop, because you go through the company VPN, our system knows you're safe and will let you in and connect

You should use a VPN if you are using a third party wifi ie a school, cafe, etc or if you need to connect to our remote desktop. The VPN will not work if you are connected to the clinic's Wifi in the clinic building.

Chromebook Users

Uses

This VPN can be used to allow connection to our remote desktop
VPN should be turned on anytime you are using a third party WiFi (if the WiFi doesn't belong to the clinic or yourself) ex: a coffee shop or in a school. This is true even if you don't use remote desktop

For Chromebook users, simply click on the bottom right hand side where the time is to open the options, and then click on VPN and then click on Achieve VPN. It will then prompt you for your credentials, sometimes it will auto-connect once you click on it without making you enter your credentials. You can now access the remote desktop or safely browse on public wifi. See images below

First click near the time and choose VPN

Then click Achieve VPN

Phones & PCs

To setup a VPN on any device which is not a Chromebook, you must follow the instructions for your device at this link.

You will be asked for several pieces of information and please use the following at that point:

Our Unique Information:

Name or Connection Name or Service Name (doesn't need to be this, this is just for your recognition, we use the following though): Achieve VPN
Server or Server Address or Internet Address or Server Hostname: remote.bikurcholim.org
*Pre Shared Key or Secret (this is case sensitive so be meticulous): Temp2020KEYfornow
Username & Password: This would be the username and password you use to login to anything in the organization - just remember that your username doesn't include the "@achievebh.org" part of your email, only the part which comes before that

*Please note that the Pre Shared Key should not be posted online, in your email or shared anywhere else or with anyone else outside the organization

VPN Errors

First, VPN probably won't work if you are on the clinic's Wifi (it may, depending on which network you are connected to - speak to IT if you need that for some reason). Assuming you are in a non-clinic location:

If you receive the VPN errors "could not access the remote computer" or "connection was terminated before xyz" or "L2TP connection attempt failed" something similar, that means that the settings on your internet router are too strict and not allowing VPN connections.

You will need to login to your router and under the "Firewall" section, switch the settings from "Maximum" security to the "Regular" or "Typical" security settings.
For the tech savvy: To do that, you or a savvy family member should Google your router model and follow instructions. Your router's login information will usually be listed on the side of your router.
For the non-tech savvy: Alternatively, you can call your Internet Service Provider and ask them to do it for you.

Here's an example of what the security settings on your router page may look like